Return Window and Eligibility

Returns are accepted within 30 days of delivery, provided the following conditions are met:

Items must be new, unused, and returned in their original packaging with all included materials.

Returns are accepted for both defective and non-defective products.

Customers must contact us at support@omneralabs.com to request return authorization and instructions before sending any item back.

Exchanges

We accept exchanges for eligible items returned in new condition within the 30-day return window.
If you wish to exchange your item for a different product or replacement, please contact our support team before shipping the original item back.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following details:

Your order number

Clear photographs of the item and its packaging

A brief description of the issue

Once reviewed, we will arrange a replacement, exchange, store credit, or full refund depending on the situation.

Refund Process

Once we receive and inspect your return, we will notify you by email about the approval or rejection of your refund.
If approved:

Refunds will be processed to your original method of payment within 7 days.

You will receive an email confirmation once your refund has been issued.

Late or Missing Refunds

If you have not received your refund within the stated time frame:

Recheck your bank or payment account.

Contact your bank or credit card provider, as processing times may vary.

If you still have concerns, reach out to us at support@omneralabs.com for assistance.

Non-Returnable Items

We do not accept returns under the following conditions:

Items not returned in new, unused condition

Returns requested after 30 days of delivery

Items sent back without prior authorization

Method & Fees

Return method: By mail

Return label: Included in the package — Free of charge

Restocking fee: None

Return cost: Free return shipping

Refund period: 7 business days after approval

Return Address

402 W Broadway Suite 400,
San Diego, CA 92101,
United States

Cancellation Policy

Orders may be canceled within 2 hours of purchase, provided the order has not been processed or shipped.
Please contact support@omneralabs.com immediately if you wish to cancel.

Order Processing and Delivery Schedule

Once you place your order on shop.omneralabs.com our fulfillment team begins processing it promptly. To help you plan your purchase, please note the schedule below:

Order Cut-Off Time

Orders placed after 04:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) will be processed on the next business day.

Order Handling Time: 1–2 business days (Monday–Friday)

Transit Time: 3–7 business days (Monday–Friday)

Total Shipping Time (Handling + Transit): 4–9 business days (Monday–Friday)

Order Confirmation

After placing your order, you will receive an email confirmation with your order number and details.
Once your order ships, you will receive a shipping confirmation email containing your tracking number and tracking link.
You will also be notified via email once your order is delivered.

Shipping Area

We currently ship within the United States only.

Shipping Carrier

We partner with USPS, UPS, and FedEx depending on your delivery location to ensure safe and timely shipping.

Shipping Cost

We are pleased to offer Free Shipping on all orders within the USA.
All prices displayed on our website are in USD (United States Dollars).

Lost or Missing Packages

If your tracking shows “delivered” but you haven’t received your package, please:

Verify the shipping address you provided.

Check with neighbors or family members who may have received it.

Contact the shipping carrier directly with your tracking number.

If your package is officially declared lost, contact us immediately at support@omneralabs.com with your order number. We will either reship your order or issue a refund according to your preference.

Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email.
You can monitor your delivery progress through the tracking link provided.
Please allow up to 24 hours for tracking updates to appear after shipment.

Possible Delays

While we strive to deliver your orders within the estimated time, delays may occur due to high order volumes, courier disruptions, or adverse weather conditions.
If your order is delayed beyond the expected timeframe, please contact our support team for assistance.